1. Collecting Your Information
Personal Information – During the reservation or booking process on our website, you may be required to fill in your personal details such as name, contact number, mailing and email addresses, billing information such as your credit card details. This includes any travel companions that may be travelling along with you and/or you are making a reservation on their behalf. You should therefore obtain their consent prior to the booking process. There may be times where you may choose not to provide us with certain information like your travel preferences, however, this will limit us in maximizing your user experience. Other than the booking process, we also collect information from you when you register your details with us, subscribe to our newsletter, provide feedback or fill up our enquiry form.
Information from third-party sources – Some personal and non-personal information about you may be collected from affiliated companies, partners and other independent sources. Some examples are updated personal details, your demographic information, purchase history where these may be added to our customer database.
Automatic information – When you are browsing our website, information relating to your computer such as your IP address, web browser software information may be collected to facilitate security checks. All transactions are processed through a gateway provider and are not stored or processed on our servers.
2. Using Your Information
Information collected from you will be used for the following purposes:
- To provide you with a personalized experience catered to your preferences;
- To respond better to your customer service requests;
- To administer promotions or campaigns you may be interested in;
- To process your online transactions smoothly and efficiently;
- To follow up with you as part of our after-sale services;
- To send occasional marketing emails regarding latest promotions you may like;
- To improve our website in order to serve valued customers like you better.
Each time you provide your personal information on our website, you consent that we are the authorized holder of such information and agree that we can use your data for the above purposes. You will have the opportunity to unsubscribe from any further communications at any point of time.